Save Money on Your Business Insurance

With Northern Counties Insurance Brokers

0191 482 1219

Call Now and see how much You Can Save

For a single trip to annual travel insurance for you and your family. See how much you can save!

Want to Pay Less for Your Car Insurance? CLICK HERE NOW and see how much you can save.

Existing Customers

    As an existing Northern Counties customer we want the website to include as much useful information for you as possible including:
  • How to change your policy
  • How to make a claim
  • Paying an outstanding balance
  • Cancelling your policy
  • Making a complaint
  • Leaving feedback (if you've got something you want to see on the site that will make your insurance dealings easier please let us know)

And coming soon will be a full online facility that will allow you to view and renew your insurance online.

How to change your policy

    To make a change to your insurance or to just get a quote to see what difference a change will make either:
  • Call us during office hours on 0191 482 1219
  • E-mail us at contactus@northerncounties.com quoting your policy number and changes to be quoted on

Northern Counties office hours are Monday - Friday 9.00am - 5.00pm

How to make a claim

They say you only find out how good an insurance provider is when you need to make a claim. We understand this is when you need us most and have therefore employed Darren Suleman as your dedicated Claims Manager. Darren has over 25 years insurance company experience and his job is to make sure your claim is settled as quickly and as favourably as possible.

    To make a claim or to find out the status of a current claim either:
  • Call Darren and the claims department during office hours on 0191 482 1219
  • E-mail us at contactus@northerncounties.com quoting your policy number and query

Northern Counties office hours are Monday - Friday 9.00am - 5.00pm

If your loss occurs outside of office hours please consult your policy documents where details of your insurance companies claims line telephone number will be.

Paying an outstanding balance

    If you need to make a payment on your insurance either:
  • Call us on 0191 482 1219 during office hours
  • E-mail us at contactus@northerncounties.com quoting your policy number and one of our team will call you at a convenient time to collect payment

Cancelling your policy

    If you want to cancel your policy you can either:
  • Call us on 0191 482 1219 during office hours with the date you need your insurance to be cancelled from
  • Write to us at: Northern Counties Insurance 478 Durham Road Low Fell Gateshead Tyne & Wear NE9 6BP

Please remember that in order for us to cancel your insurance policy we require the return of your current Certificate of Insurance and any official documents to our office.

Making a complaint

Our aim is to provide you with the highest levels of service at all times. If you have not been happy with the service you have received we have a complaints procedure which is explained below.

    Should you wish to complain you may do so:
  • In writing to our Complaints Manager - Lynne Kane-Boyle
  • By telephone on 0191 482 1219
  • By fax on 0191 420 0097
  • By e-mail at contactus@northerncounties.com
  • In person by visiting our office

Should you not be satisfied with our final response, you maybe entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.

Leaving Feedback

At Northern Counties we are committed to making the process of buying and maintaining your insurance as simply as possible. Your comments on how we can improve the service you receive is therefore extremely welcome.

Your feedback will be treated in the strictest of confidence and will not be passed onto any third party companies.

Many thanks


Northern Counties Guarantee Corporation Ltd. are authorised and regulated by the Financial Services Authority.
Copyright © 2005 Northern Counties Guarantee Corporation Ltd. All Rights Reserved.
Registered Office: 478 Durham Road, Low Fell, Gateshead, Tyne & Wear, NE9 6BP.
Registered in England No: 235918. FSA Firm Ref No: 304423