“You only really know how good an insurance company is when you need to make a claim”

You’ve probably heard this before and at NCi we tend to agree with it. It is for this reason why we aim to make the claims service you receive from us better than you might well get elsewhere.

When you have suffered a loss and need to make a claim, we will help you so your claim is settled as quickly and as favourably as possible. To do this we have a dedicated in-house claims department headed by our claims manager Darren Suleman.

If you therefore need to make a claim simply:

• Call us on 0191 482 1219

• Email us details of your claim to you2us@ncinsurance.co.uk

Darren or a member of the claims department will then help make sure your insurance company is notified (some insurers prefer you to do this direct so if you’re in any doubt just call us) and that the process of dealing with and settling your claim isn’t delayed.

Should your loss occur outside of our office hours (Monday – Friday 9am – 5pm) please consult your policy documents where details of your insurance companies’ claims line telephone number will be. Some of our insurance companies claims numbers can be found here.

“I would like to thank all staff at NCi for all their help during our claim process. They were most helpful and processed our claim on our behalf, leaving us time to deal with our day to day business. Many thanks.”

Christine Bell
Director
D-A-L Ltd

"On behalf of the Kenyan Orphan Project (KOP) I would like to thank you for all the help, advice and support given during the summer when volunteers working with our charity in Kenya developed Swine Flu.

The changes to their programme, the imposed quarantine and the disrupted individual travel arrangements posed logistical problems to the charity and the way that subsequent claims were quietly and efficiently managed relieved a significant burden on the organisation.

KOP was extremely pleased to have that support and would not hesitate to recommend your services to other charities working within the same field."

Ted Allen DL, Director - KOP